Q: I am not sure that my order went through. How can I check?

A: Call or email (jen@phoenixlr.com) customer service at 800-228-9345 extension 106. They will be able to confirm with you the status of your order.

Q: Are the Programmed Reading books the same ones I used when I was a kid?

A: Yes. They are the same books with new covers. We also now have all the little readers that go with the series. They can be found under Early Literacy and are called Read and Think Storybooks.

Q: Are your Common Core products matched to the National Standards?

A: Yes. Our Common Core products are an exact match to the National Common Core Standards.

Q: How soon will my order ship?

A: Most orders ship within 3-5 days, depending on inventory.

Q: Do you accept foreign orders?

A: Absolutely. Please call or email (jen@phoenixlr.com) customer service at 800-228-9345 extension 106 for complete details.

Q: How does my order ship?

A: All orders ship UPS ground. If an alternate form of shipping is required, please call or email (jen@phoenixlr.com) customer service at 800-228-9345 extension 106.

Q: I am a teacher and live in NYC. How do I place a Famis order?

A: All FAMIS orders have to go through the NYC FAMIS portal at https://dfoforms.nycenet.edu/shopdoe/
Our Vendor number is PHO-011000, and our Contract number is 7000768.

Q: Can I place my order over the phone?

A: Yes. Call customer service at 800-228-9345 extension 106 to place your order.

Q: Can I return a product?

A: Yes. Please see our Return Policy page under COMPANY INFO on the top red band.